FAQs

This document contains general information about our business, products and services. Enlisted below is a series of questions with appropriate responses to help customers know more about our business operations, and how we can facilitate them at best.

We highly recommend the site users to visit this page frequently since we keep on updating the answers to reflect the latest changes in our business operations, and services.

The minimum order you can place online is 100 Challenge Coins. However, it is recommended to purchase 1000 Challenge Coins for increased cost-effectiveness.

You can send us whatever you have in any format to give us the idea about what you are looking for. Our expert graphic designers will recreate it as per your choice which you can mention along with your reference image(s). However, if your artwork file is larger than 10MB, you may need to utilize an FTP.

Don’t have any artwork? No worries. Just give a brief to our sales rep that will be communicated to our artists who will create a design for you. We provide this help as a complimentary service knowing that many other companies don’t give this support. We offer Free Artwork.

You can either attach it to our free quote form and we will receive it with your inquiry or you can email directly to our sales rep at sales@vrccoins.com

We accept nearly all file formats: .AI, .BMP, .DOC, .EPS, .GIF, .JPG, .PDF, .PNG, .PPT, and .PSD.

We produce challenge coins in brass, copper, iron, and zinc

We offer free UPS air freight shipment on all online orders. It takes 2-3 weeks to deliver products from the factory to your shipping address.

Yes, we ship approved orders to military addresses. Consult our sales representative for an exact quote for military APO / FPO / DPO addresses.

Our standard design and manufacturing time is 14 business days. However, we try to deliver finished products in 8-10 days.

Yes, we offer rush service for the orders you sent us through a priority art design and approval process. Your rush products after approval and payment may reach your destination in 1-2 business days under certain circumstance. For more details, consult our sales representative.

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